At Symphony Veterinary Center we strive to make every visit to our office a pleasant one. From the moment you and your pet enter the doors of our New York, NY, veterinary clinic, you will feel welcome and at ease.
Take a moment to get acquainted with our hospital, and then feel free to reach out to us with any questions you may have. We’re here to help!
Animal Hospital Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Clients who arrive 5 or more minutes late for their scheduled appointment will be treated as a walk-in case and will be seen as time permits after the other scheduled clients have been seen. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. As the check-in process for new clients requires slightly more time, we recommend that new clients arrive 20 minutes prior to their scheduled appointment, with previous medical records, to ensure an on-time appointment. If you need to cancel or reschedule an appointment waiting room please allow 24 hours advanced notice.
Symphony Veterinary Center requires full payment at the time that services are rendered. For your convenience, we accept:
Visa, MasterCard, Discover, American Express and Cash.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, ‘drop-off' appointments are available. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to ‘drop-off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the facility.
Useful Documents and Forms
Symphony Veterinary Center is pleased to provide you with a variety of forms that can simplify the process of caring for your pet.